SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped to you depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of viefamille (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Świetna lampa! Można używać jej do makijażu czy też na sesję zdjęciową. Super jest to, że można podłączyć ją do power banka i zabrać gdzieś ze sobą - składany statyw daje dużo możliwości. Ruchoma lampa również jest bardzo dobrym rozwiązaniem. 3 różne możliwości światła + opcja ściemniania/rozjaśniania dają też duże pole do popisu. Myślę, że super produkt dla osób początkujących w celu nauki obsługi takiej lampy i poznawania możliwości. Przesyłka do Polski szła niecały tydzień (jakoś 3-5 dni). Nie było potrzeby kontaktu ze sprzedającym. Polecam :)
Came soo fast! In just 4 days. It matches the picture perfectly, came in perfect condition. Very satisfied!
хорошее качество, ребенок доволен
fast shipping
muy bonito llego todo en perfectas condiciones Grasias trípode largo
chegou super rápido após a compra demorou 3 dias. adorei veio tudo como na discrição e a luz é maravilhosa
very strong light! very good product good store thank you my friend המוצר מאוד טוב! יש לו אור מאוד חזק! אך קטן 25 סנטימטרים. שווה מאוד למי שיש לה שולחן. אני מאוד מרוצה בסהכ.
Посылка пришла за 11 дней. Всё в хорошем состоянии. Только коробка была чуть помята. Но в целом всё круто
Sick ring light. Very fast shipping. I chose dispatch from Australia and it came very quickly.
Excellent!!
Good quality product, exactly that the one announced, very fast delivery, store recommended 100%
J’ai reçu la ring light plus tôt que prévu. Elle est conforme à la description(pas très grande, moyenne). Elle fonctionne bien. Le seul bémol c’est qu’il n’y a pas de guide pour la monter mais on peut toujours aller sur youtube.
tudo certo
Доставка за 4 дня. Лампа имеет три режима света. Яркость можно увеличить, можно уменьшить. Работает от розетки. Нужна только вилка, конец шнура usb. Максимальная высота 1м. Можно регулировать высоту. Два держателя для телефона.
super right light mes filles sont contentes mais pas de mode d'emploi... envoi super rapide