SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped to you depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of viefamille (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Smart XE bring excellent experience to you
I arrived in a timely manner. As it is for a gift, we have not yet tried it
Excellent quality, very practical to use and very robust, recommend!
nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice
This gimbal ensures smooth, shake-free footage, it's compact, portable and easy to carry and use on the go. It's was not to easy to operate at the beginning but you can find good tutorials online. Also has multiple shooting modes like time lapse, panorama and motion lapse. all included with the app. Make sure you connect the gimbal to the Bluetooth in your phone, and the learning process is a little long but interesting and fun.
I have not tested it yet, but the shipment was quite fast and the box arrived very clear, for now I am satisfied, I need to use it to be able to contribute more to my opinion.
Compliant item, received very quickly and the quality looks great! At first glance it looks very solid and good quality. I'm delighted with my purchase
Wow! I took a chance to get this since it was so cheap and I’m glad I did. Super easy to set up, great quality and shipping was super fast. App is easy to install and works great with my iPhone. I’m super impressed and happy with this purchase and would highly recommend.
The product is very resistant, I have not tested it yet, but it seems that it is of good quality, I will see how it goes
Already tested and worked super well, top equipment... Now is to know the battery life and the strength of the equipment, but the finish and the workability of the beginning is ten.
Excellent product of very good quality very well packaged and arrived in time and form as described in the advertisement, 100% recommended
Very good product, arrived in 09 days (very fast inclusive). I have already tested, of course it does not have the sensitivity of a gimbal with higher value, but for first it is very good, load lasts well, the application does not have in Portuguese however it is very easy to be understood. I had no problems at customs, I was not taxed!
Arrived well, so far it looks very good, let's see on a day-to-day basis.
I liked a lot of product exceeded my expectations, but now nobody buys more, who knows when the right goes back to command because with the group of L, it doesn't pay more
Very fast service and excellent customer service. Gimbal is good quality and works well. I recommend this product and seller.
Seller dispatched fast and delivery took 2 weeks. The gimbal seems to be of good quality and easy to use.
Wow, got here real quick! I will be able to take to an event that I will participate in! Very happy with the purchase!
Quality and beautiful product, need to improve the manual. Good cost benefit. I recommend the purchase.
Great produce, exactly as advertised, of good quality. Is well robust and works right. Did not come packed with bubble wrap, but the original product box is excellent and protects very well. Came very fast.
The box arrived a bit beaten but nothing that affects the product, functional and of very good quality, the controls of the. zoom and focus alone. They work with their application, which is regretted since it is not possible to exploit the functionality of the cameras to the 100, but in matters of very good stabilization.
Arrived on time .. Very easy to use! Excellent article!đź‘Źđź‘Źđź‘Ź