SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped to you depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of viefamille (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The product is super thank
The Garland is super, warm light, different modes, arrived fast, there is a remote, I advise the seller and store)))))
The lights are beautiful! You have to work on a bit to stretch the wires, but the effect is wonderful. They shine bright, they have a lot of glow modes, they are on the current. The kit comes with a remote control without a battery that can be used to control the lights. I am very satisfied, I recommend it very much!
Very nice lights and for the price, they are very good. The shipment was fast and everything ok. I recommend this business.👍🏻
Beautiful for now. I bought a 3 × 3 m gyrland 🔥😍
I buy for the second year already everything is super!
Came for a little more than three tizhni for the order. To bring good. The remote control without overfishing. CR2032 battery-free
Excellent product excellent product excellent product excellent product excellent product excellent product
Great Garland. Like it very much. They were afraid to broadcast on the curtains, very thin wiring. Hung in the room and illuminates and pleases.
The shipment arrived very quickly. The Garland is fit, it shines. It is very delicate, quality adequate to the price.
Class of Kolorov Garland-curtains. I dodatkov keruvannya Z remote control (the battery in the set is not going, the CR 2025 is required), on the yusb-interchanger there is a button for lapping the modes.
Came fast enough, everything works, the quality is horlshie! Thank you!
Garna gyrlyanda, got a multicolor with a switch, S 8 Modes of svitnnya can change the button with a remote control.
Super Garland, switch yaskravo in the region modes, you can change the button on the plug. In the remote control, ale did not change, the batteries in the sets were not. USB can and in the socket and in the power bank. Delivery 11 days
Thank you, received it early, it looks very cool, light up the whole room
In Kiev, the Tizhnya came to 2.5. Battery does not enter the remote control.
Duge Garno😍I recommend the remote control. The battery is a tablet round Reba kupuvati kuremo, pratsyu from USB yakshchi Noma Svitla to a power bank for one time🎅🌲
Garna girland. I have a Bagato of the mode, move and a remote control and a button on the Ysb-vihodi. Shvidka delivery at the bulkhead
bro it's brighter than my future. haven't hanged it up yet since I'm taking it to the dorm 👌🏻